• Can iClassPro work on my MAC or just Windows?
  • Yes! iClassPro is 100% compatible with MAC, Windows and Linux.

  • Do I have to have a Web site to use iClassPro?
  • No. iClassPro is a stand-alone web based service that works independent of your Web site. iClassPro provides web-integration tools such as live class schedules and parent bill pay that will be ready to use whenever you get ready.

  • Can iClassPro transfer my data from other class-management software programs?
  • Yes, in fact, any program that can export to Excel, can easily be transferred into iClassPro. Please contact us for more information.

  • How about Support? 
  • Free support is available Mon-Fri / 9am-6pm CST

  • Can I use iClassPro to view information for my multiple locations?
  • iClassPro was designed from the ground up to allow you to easily manage multiple facilities. You can easily view your multiple locations’ data and even cross reference reports.
  • I signed up for iClassPro but did not receive my login instructions via email. How long will it take?
  • Upon sign up, iClassPro will auto generate and email your login and password details to you. Please be sure to check your spam folder if it does not arrive within 30 minutes. If you have not received your login instructions within an hour, please contact us at: 1-877-55-GO-PRO

  • How much does iClassPro cost?
  • iClassPro charges you a flat rate of $99/month - no hidden fees, no contracts, cancel at any time.
    Check out our pricing discounts for mult location facilites.

  • Does the monthly price go up as you enter more clients?
  • No! iClassPro is designed to help you grow your enrollment. Why would we want to penalize you for our software doing what is is designed for - grow your business!

  • How does the 30-day free trial work?
  • Try iClassPro risk free for the first 30 days. If you cancel your account within the first 30 days, you will not be charged a thing. If you decide iClassPro is right for your business, you will be charged for the service, and you can still cancel at any time. Keep in mind that refunds cannot be issued after your initial 30-day trial, and we do not prorate for partial months.

  • Can iClassPro make a list of any group of students, staff, classes, or families with the click of a button?
  • Yes! Click on the “Reports” icon.

  • Can iClassPro print mailing labels for a group without having to go back and find them?
  • Yes!

  • Can iClassPro tell me who has a birthday next week, next month, or any month I want?
  • Yes!

  • Can iClassPro easily print attendance sheets?
  • Yes! Easily print attendance within a given date range. You can also include or exclude important information like phone numbers and birthdays at the push of a button.

  • Can iClassPro show me customers that have a balance?
  • Yes. Click on “Reports” then “Financial”. The “Aged Account Balance” report will show you a list of clients that owe money and break it down by 30, 60, and 90+ days past due.

  • Can iClassPro invoice all my students at once with the click of a button?
  • Yes! Click on “Transactions” then go to “Invoices”. You can print invoices for all students, active students, or inactive students only. In addition, you can print invoices for a specific class or group of classes.

  • Can iClassPro print a blank deposit list so I don’t have to waste time writing the names of every check?
  • Yes! Click on “Reports” then “Financial,” and you will seen the “Bank Deposit” report.

  • Can iClassPro make a report that breaks down my income by program and/or class?
  • Yes! Click on “Reports” then “Financial,” and print out the “Deposit Splits” report.

  • Can iClassPro let me add an additional charge onto a family account easily and as frequently as I need?
  • Yes!

  • Is iClassPro secure?
  • We make every effort to keep your data secure. Credit card information is PCI compliant and stored at a different location in an Authorize.net data security center. This ensures that your customer's information is securely safeguarded. In addition, each user has customizable security permissions. The administrator will be able to decide who is able to log in, view, or edit information.

  • Is data backed up in case of an emergency?
  • Yes. Your data is backed up nightly to an off-site server so your data is co-located. For example, even if your personal computer crashes and burns, your data is backed up safe in our secure data centers.

  • How do I draft my customers’ bank accounts?
  • Your iClassPro account will automatically create universal ACH files in NACHA format. This means you can say “goodbye” to manually entering in checks every month and “hello” to increased productivity.

    How it works:

    Upon your customer’s written approval, you will enter your customer’s account number and routing number into iClassPro.
    The routing and account numbers are located at the bottom of his/her check.

    At the first of the month or session, you will go to the “Transactions” icon and choose “Autopay”. 

    iClassPro will display a list of customers that meet the following criteria.

    1.  The customer must have an account balance greater than zero.
    2.  The office staff must have enabled auto pay and entered routing and bank account information into the family details

        “Autopay” section.

    iClassPro will automatically enter payments for all of your customers and create a universal NACHA file that you can download and take to your bank. Most banks can process your NACHA file and deposit funds into your bank account the next business day.


  • What is ACH / NACHA?
  • The Automated Clearing House (ACH) Network is a processing and delivery system that provides for the distribution and settlement of electronic credits and debits among a large number of financial institutions.

    To participate and initiate an ACH transfer, you will need:

    1. To contact your bank and obtain approval for the service. Be sure to let them know that your iClassPro account will provide you with a universal NACHA format file.
    2. Obtain approval from your customers before initiating transactions.

  • How do I accept credit cards?
  • Follow these simple instructions to setup a Merchant Account.

    1. Download the Authorize.Net Merchant Account/Payment Gateway form at www.iClassPro.com/authorize

    2. Fill out the Merchant Account request forms.

    3. Send the forms along with the proper requested information to Authorize.net

    The fax number is located on the top of the forms.

    Upon prompt approval, your account will be set up to accept credit cards as online payment.
    An Authorize.net Payment Gateway account enables you to authorize, settle, and manage credit card and electronic check payments.

    Do you already have an existing Merchant Account?

    If you have an existing Merchant Account, contact ipartyPro for special set up instructions.
    Email support@ipartyPro.com – Enter (Existing Merchant Account) in the subject line.

  • What Gateway does iClassPro work with?
  • Currently, iClassPro integrates with Authorize.net. The Authorize.net Payment Gateway can help you accept credit card and electronic check payments. More than 207,000 merchants trust Authorize.net to manage their transactions and grow their business.


  • Can I show my real-time class openings on my Web site?
  • Yes! iClassPro gives you the ability to easily add live class schedules to your site. In addition, you decide which classes you would like to display on your site.

  • Can parents register their child for classes online?
  • Yes! Think of iclass Pro as your 24/7 online personal assistant. Parents will appreciate the ability to help themselves. No more lost enrollment because of busy phone lines or answering machine hang-ups while you are closed or out to lunch.

  • Can parents send me class requests from my Web site?
  • Yes. Clients will appreciate the fact that they can quickly and easily send class requests to your office staff. When your office staff logs into iClassPro, they will see a list of online activities (payments, class requests, etc.) on the home page.