iClassPro is a hosted service, and source code or an installable version is not available.

This gives you several advantages:

* Program updates are automatic.
* Never worry about backing up your data again.
* Compatible on any computer with a popular updated browser.
* No software to install.
* No networking headaches.

The parent portal is only active if you upload the software and connect your existing site to iClassPro. We have many school owners that use iClassPro independently of the online registration.

iClassPro was designed  to allow you to easily manage multiple facilities. You can use the location drop down at the top right of the application to easily switch back and forth between multiple locations’ data.

Yes, in fact, any program that can export your data to Excel can easily be transferred into iClassPro. (Not a gurantee that all data can be transfered.) 

Please contact a repersentitve for more specific instructions on importing your data.

iClassPro provides data import tools for the following programs:

Jackrabbit Class
Pro School Version 2 and Version 3
 

No. iClassPro is a stand-alone web based service that works independent of your web site. In addition,
iClassPro provides web-integration tools such as live class schedules and parent pay options that will be ready
to integrate with your web site whenever you are ready.

If you are in need of a web site, we highly recommend:
http://www.GymWeb.com
http://www.KeyCreative.com
The web site companies above are fully compatible with iClassPro and have been tested and approved.

Yes. iClassPro is 100% compatible with Mac, PC, or Linux.

iClassPro is compatible with:

* Internet Explorer 9+
* Firefox 13+
* Safari 4.0.5+
* Chrome 19+
* Opera 10.50+

Support is free! And, we will do our best to help you get the most out of our software!

We understand that implementing a new system can be a lot of work, and it is our goal at iClassPro to make setup and use of our system as easy as possible. In fact, once you have everything setup for your business, using iClassPro for your day-to-day operations is a breeze!

Please do not hesitate to give us a call if you cannot find the answer to your question. A knowledgeable representative will be standing by to take your call.

Our business hours are Monday through Thursday, 8am to 8pm Central Standard Time and Friday, 9am to 6pm CST. 

Support Telephone: 877-55-GoPro
Support Knowledge base: http://www.iclasspro.com/support
Support Help Tickets: http://www.iclasspro.com/support

iClassPro helps you and your staff run an even more efficiant way to take payments. When entering a payment, check the “Change” check box to have the change calculated automatically.

Sometimes Authorize.Net will return a response code and a short description of what happened.  A lot of time that short description is not very helpful in determining the issue.

In iClassPro the errors are usually formatted as so:

"3:1:128: This transaction cannot be processed."

Here is a link that will help you determine why certain transactions fail through Authorize.Net:

http://developer.authorize.net/guides/AIM/Transaction_Response/Response_Reason_Codes_and_Response_Reason_Text.htm

iClassPro includes, at no additional cost, a NACHA File Generation feature. You can use iClassPro’s NACHA file generation feature to process ACH transactions for a group of your clients in one easy step.

The NACHA file feature works similar to auto-payments feature. A NACHA file is a universal file format that a bank of your choice can process. Normally, your banks processing fee is cheaper than a merchant/Payment Gateway account. So, this is a feature that can save you money. In order to process an ACH transaction for someone, you must first have their written approval (or their Billing Authorization acceptance in the Parent Portal). Then, your client can save their routing number and account number on file with you through the parent portal, or you can enter the information on the family page from the staff-side of iClassPro. Information saved and entered in iClassPro is very secure in our database, and all information sent over the internet with iClassPro is protected using 256-bit SSL encryption.

iClassPro will automatically enter ACH payments for all of your customers and create a universal NACHA file that you can download and take to your bank. Most banks can process your NACHA file and deposit funds into your bank account the next business day.

No! iClassPro is designed to help you grow your enrollment. Why would we want to penalize you for our software doing what it is designed for – grow your business!

No Contracts.
No Hidden Fees.
No Up Charges.

Yes! Your iClassPro account will automatically create universal ACH files in NACHA format. This means you can say “goodbye” to manually entering in checks every month and “hello” to increased productivity.

iClass Pro offers a free 30 day trial.  If you cancel your account within the first 30 days, you will not be charged a thing. If you decide iClassPro is right for your business, you will be charged for the service, and you can still cancel at any time. Refunds cannot be issued after your initial 30-day trial, and we do not prorate for partial months.

We take your database security and safety very seriously. Your data is backed up nightly to multiple disks and multiple geographic locations. Rest assured that even if your personal computer has a hard drive failure, fire damage, or even theft… your data is safe and secure on our servers. In addition, iClassPro gives users the ability to backup and restore your own data from within the iClassPro application.

We have strict access control to all servers including database servers.

We require SSL on all iclasspro application pages meaning all data is encrypted before being transmitted across the internet.

Each iclasspro account uses its own database with its own password to prevent cross account data access.

iClassPro’s parent portal uses SSL encryption for all sensitive information.  Any information entered in the parent portal is encrypted before being transferred across the internet.

Yes! iClassPro gives you the ability to assign certain permissions per user or you can create user groups (ex: Instructors/Coaches/Front Desk)