iClassPro support is here for you - and we’re ready!
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  • iClassPro support is here for you - and we’re ready!

    September 21, 2022

    Whether you’re just getting started with iClassPro or need assistance with our features, our knowledgeable and friendly support teams and extensive resources are here for you to help you find the answers you need so you can get back to doing what you love! 

    We Make it Personal from the Start

    Onboarding Specialist
    First and foremost, when you start your 30-day free trial with iClassPro, we assign an Onboarding Specialist to your account to help you with all things iClassPro. From helping you get started with our awesome software to walking you through our most essential features - your personal Onboarding Specialist is with you every step of the way! 

    Ongoing Support to Meet Your Needs

    Person-to-person phone call
    Let’s cut to the chase; some conversations are just easier by phone! So to best address your needs, our knowledgeable, friendly support team is available for person-to-person phone support Monday - Friday, 9 am - 9 pm (CT), and Saturday, 9 am - 6 pm (CT). 

    US/CAN: 1-877-554-6776 or 1-903-353-9329
    AUS: +61 08 7111 3335
    UK: +44 800 802 1434
    INT'L: +1 903-353-9329

    Live chat with a member of our support team
    Can’t find the answers you’re looking for? Try our online chat tools for live, real-time access to one of our support team members Monday - Friday, 9am - 9pm (CT). 

    To access our live chat feature, go to iclasspro.com, click the blue “help” button on the bottom right of your screen, and let our online support team assist you. 

    Submit a request to our team
    Submit a request to our support team, and we will get back to you shortly! 

    To submit your request, click here and then select “Submit a Request.” Please include as much context as possible, such as account name, screenshots, or any other relevant details.

    This convenient option is available 24 hours a day, seven days a week!

    Self-help with our online support material 
    Do you want to increase your knowledge and discover more about features offered by iClassPro? If so, check out our online library of material in our  Knowledgebase! 

    Click here to read our Knowledgebase at your convenience, any time, and as often as possible. 

    Join our iClassPro Facebook Users Forum
    The iClassPro Users Forum is a place where new and seasoned iClassPro users can connect, collaborate, share best practices for using our software, and discuss industry-related topics. Joining is easy! Here's how:

    1) Click here to be redirected to our FB Users Forum.
    2) Select "Join Group" located in the upper right corner of your screen.
    3) Next, be sure to answer the prompted question asking for your iClassPro account name or your business name.  
    4) Last, we will notify you once your request is approved.

    Please note: Social media is not an ideal place for iClassPro to offer support to our users as we are unable to ask for the account details needed to help troubleshoot your questions. If you need help with our application, please reach out to our fantastic support team.

    As you can see, getting the help you need from iClassPro is easy, and your options are endless! And the best part is that all of these avenues of support are available to you through your monthly subscription. 

    And for quick access, feel free to bookmark our support page here!  

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