iClassPro Blog background image

iClassPro Blog

iClassPro support is here for you - and we’re ready!

November 10, 2020

Whether you’re just getting started with iClassPro or need assistance with our advanced features, our knowledgeable and friendly support teams and extensive resources are here for you to help you find the answers you need so you can get back to doing what you love! 

We make it personal from the start!

Onboarding Specialist
First and foremost, when you start your 30-day free trial with iClassPro, we assign an Onboarding Specialist to your account to help you with all things iClassPro. From helping you get started with our awesome software to walking you through our most essential features - your personal Onboarding Specialist is with you every step of the way! 

Ongoing support to meet your needs!

Person-to-Person phone call
Let’s cut to the chase, some conversations are easier to have on a phone call rather than through email or live chat. So to best address your needs, our knowledgeable, friendly support team is available for person-to-person phone support Monday - Saturday from 9am - 9pm CT. 

US/CAN: 1-877-554-6776 or 1-903-353-9329
AUS: +61 08 7111 3335
UK: +44 800 802 1434
INT'L: +1 903-353-9329

Live chat with a member of our support team
Can’t find the answers you’re looking for? Try our online chat tools for live, real-time access to one of our support team members Monday - Friday from 9am - 9pm, central time. 

To access our live chat feature, simply go to iclasspro.com, click the blue “help” button located on the bottom right of your screen, and let our online support team assist you. 

Submit a request to our team
Submit a request to our support team and we will get back to you shortly! 

To submit your request, please click here and then click “Submit a Request” at the top of the page. This convenient option is available 24 hours a day, seven days a week.

In your request, please include as much context as you can, such as account name, screenshots, or any other relevant details.

Self-help with our online support material 
Do you want to increase your knowledge and discover more about the applications offered by iClassPro? If so, check out our online library of material in our  Knowledgebase! 

Click here to read our Knowledgebase at your convenience, any time, and as many times as you like. 

Join our iClassPro Facebook Users Forum
The iClassPro Users Forum is a place where new and seasoned iClassPro users can connect, collaborate and share best practices for using our software, as well as discuss industry-related topics. Joining is easy! Here's how:

1) Click here to be redirected to our FB Users Forum.
2) Select "Join Group" located in the upper right corner of your screen.
3) Next, be sure to answer the prompted question asking for your iClassPro account name or your business name.  
4) Last, you'll be notified once your request is approved.
*You must be finished with your 30-day free trial in order to be accepted into the group.

Please note: Social media is not an ideal place for iClassPro to offer support to our users as we are unable to ask for the account details needed to help troubleshoot your questions. If you need help with our application, please reach out to our support team.

As you can see, getting the help you need from iClassPro is easy and our options are endless! And the best part is, all of these avenues of support are available to you through your monthly subscription. 

And for quick access, feel free to bookmark our support page here!