We’ve updated user permissions for how family and student policies are accepted. With this modification, staff members accepting a family or student policy within the Office Portal will need to be given explicit permission to do so.
Now, by default, only admin users are allowed to accept these policies. You can alter permission settings and can grant them on a per-user basis, or to an entire User Group, by editing their Advanced Permissions. Please note that the "Accept Manually" button will not appear unless the staff member has been granted permission to "Allow Manual Policy Approval."
Learn more over on our knowledgebase.