Kick off the new year with a fresh start and consider the changes you’d like to make for 2023. A customer experience survey is a quick and easy way to get great feedback and ensure you’re on the right track. There’s no better way than to get feedback straight from the horse’s mouth.
Since there are any number of questions you could ask your customer, it’s important to understand the type of feedback that you’re looking for, prioritize the questions you’ll ask, plan for how you’ll analyze the information you receive and how you’ll share the insights you glean.
Step 1 – Brainstorm your purpose.
Step 2 – Consider what kind of survey questions you will ask.
Step 3 – Short and Sweet
Step 4 – Consider the order in which you ask your questions for maximum results.
Step 5 – Avoid personal questions.
Step 6 – Survey Feedback
Step 7 – Determine how you will distribute your survey.
Step 8 – Thank them and inspire action.
Step 9 – Analyze your feedback and implement it.
Go forth and conquer the new year!
Article by Stacy Rowe | Connect with Stacy on Facebook here .
iClassPro, Inc
1249 L.L. Mackey Parkway
Longview, TX 75605
US/CAN 1-877-554-6776
AUS +61 8 7111 3335
UK. +44 800 802 1434
*All support subject to U.S. business hours