iClassPro Blog

Digital Payment Disputes: Process and Prevention
06 Nov, 2023
In the fast-evolving world of digital payments and transactions, disputes are an inevitable part of the landscape. Managing these disputes efficiently and effectively is crucial for business and financial institutions.
31 Oct, 2023
iClassPro and Destira Leotards recently partnered to host an engaging and informative webinar featuring the Principles to WIN in Retail Today! Jodi Levy, CEO of Destira Leotards, discusses strategy and provides easy-to-implement tools and actionable items to boost your retail sales.
14 Sep, 2023
Ignite the excitement, engage with your community, and captivate new customers in ways you never thought possible.
11 Sep, 2023
iClassPro recently teamed up with the Swim Coaches & Teachers of Australia to host a panel discussion with industry experts to discuss their experience in offering make up lessons to their families & students and the benefits as well as the challenges in doing so.
15 Aug, 2023
iClassPro is probably not the type of business you would expect to find in Longview, Texas - widely known for its piney woods, hot air balloons, railway and oil industry. It was certainly game-changing news for our team to be named as one of America’s fastest-growing private companies in 2023 by Inc. Magazine!
27 Jun, 2023
Last year, iClassPro unveiled a new feature that revolves around the world of appointment booking. iClassPro’s Appointments feature enables your organization to book added services such as private lessons, individual or team assessments, recurring or one-time sessions and more in a snap! Whether your staff offers 1-on-1 training, semi-private lessons, or group lessons - we’re confident that appointments can be a game-changer for every type of children’s activity center out there. Initially introduced as a part of our mobile-friendly customer portal, we’re excited to announce that iClassPro’s appointment feature has officially been added to our mobile iClassPro app interfaces! This means that whatever services you’re offering - classes, camps or appointments - your customers can now book them all online or easily right in the app. It’s a seamless journey from beginning to end for your parents & families. All they have to do is choose bookings in the app, find an appointment, schedule and check out! Staff can even set up automated email reminders and follow-ups for added convenience. Our new appointments feature is being offered to all iClassPro customers to try for free through 2023. At iClassPro, our goal is to help you do more of what moves you. That includes making continuous improvements to our self-service customer portal and mobile app. These platforms help your staff to assist more customers with less hassle, so they can focus on achieving your mission. If you have any questions, don’t hesitate to reach out to a representative at support@iclasspro.com or 1.877.554.6776.
15 Jun, 2023
With this update, families can conveniently store up to three payment methods on file, providing enhanced flexibility and convenience. With the ability to store multiple payment methods, guardians can effortlessly manage their payments without the hassle of having to manually re-enter their payment details.
Blog header image for Skill Tracking Worth the Investment
15 Mar, 2023
We understand that setting up a skill evaluation system for your class business is a big investment. Some organizations may be hesitant to take the time to build out a formal curriculum and train employees and customers on how it works, with the potential risk of not getting the desired results. iClassPro recently teamed up with the Australian Swim School Association to host a panel discussion with business leaders in the swim industry to discuss their experience with skill tracking implementation and the benefits and setbacks they encountered. Click below to watch the panel discussion! Hot Topics: Benefits of skill tracking - why do it? 0:03:45 Are there any adverse impacts to skill tracking? 0:08:57 How many goals is ideal within a level? Is it different by age or skill group? How many levels? 0:13:00 How do you define what skills should be in each level? 0:19:28 How often do you assess students? 0:25:06 How do you keep assessment consistent? 0:28:27 How many stars or grading points do you use for assessment? 0:39:50 When do you regard a skill as complete? 0:43:07 How do you monitor children who are not progressing? 0:44:30 Do you have any reward program outside of level completion? 0:48:44 Do you feel skill progression and rewards impact retention? 0:52:00 How do you manage expectations if there is skill regression? 0:54:36 How do you balance the journey/ultimate goal vs skill achievements? 00:57:56 How do you educate parents? 1:02:57 One piece of advice for someone just setting up formal skill tracking? 1:05:39 The overall conclusion? Implementing skill tracking is a process that takes time, feedback, and gradual refinement, but it yields meaningful results! Ready to start tracking skills? Skill Tracking Setup Video  Skill Tracking Articles
iClassPro Blog Header for New & Noteworthy Updates
22 Feb, 2023
Our new Appointments feature helps you manage one-time and recurring private lessons or coaching to further elevate your business. We’ve added a number of enhancements listed below to make this an even better feature experience
iClassPro Blog Header for Survey Tips to Ring in the New Year
30 Dec, 2022
Kick off the new year with a fresh start and consider the changes you’d like to make for 2023. A customer experience survey is a quick and easy way to get great feedback and ensure you’re on the right track.
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