Customer Portal:

A Simple, Self-Service Hub for Families

Empower families to handle everything in one place. Customers can enroll in classes, camps, and private lessons, make online payments, shop the Proshop, and view important updates.

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One Portal for
Everything Families Need

With a customer portal powered by iClassPro, you can put families in control while freeing up staff time. Parents can take care of everything they need - anytime, anywhere - including:

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Creating and managing accounts, adding children or sibling profiles 

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Enrolling in classes, camps, events or private lessons

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Submitting requests to drop, transfer or report upcoming absence(s)

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Shopping for merchandise and packages securely online

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Viewing payments, charge records and account details

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Viewing your organization’s latest news, announcements and updates 

This seamless experience helps reduce administrative work, boost satisfaction and keep families engaged.

Two mobile devices displaying a children's app interface. Features student profiles, a pink and blue color scheme.
Two mobile devices displaying a children's app interface. Features student profiles, a pink and blue color scheme.

Benefits for Owners, Admins, Managers & Staff

The Customer Portal includes built-in tools that simplify registration and improve communication for children’s activity centers—from gymnastics programs and swim schools to dance studios, cheer gyms, and more. 

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Smarter Enrollment Tools

Admins can set filters by age, program, level, or schedule to make registration intuitive and efficient.

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Better Communication & Fewer Support Calls

Use smart search and visibility controls to limit confusion, reduce support calls and emails, and ensure families always find what they need.

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Instant Announcements & Updates

Post updates, alerts, newsletters, or announcements directly in the portal so families always see the latest information when they log in.

Mobile-Friendly and Accessible Anywhere

The Customer Portal works seamlessly on phones, tablets, and desktops. Families enjoy the same smooth, mobile-friendly experience on any device—so you never miss an enrollment opportunity, even after hours.

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Branded Experience That Matches Your Look

Make the portal your own. Customize your online presence by replacing default images for booking, account, and ProShop tiles. Upload your logo and set your primary and secondary colors to match your brand’s website or print palette. 

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Want to take it even further?

With the optional Branded App, your families can find your brand in the Apple App Store and Google Play Store. When your Customer Portal feels like an extension of your business—not a third-party tool—you build trust, consistency, and brand recognition. Click below to learn more! 

FAQs

  • What is the Customer Portal?

    The Customer Portal is a secure online hub where families can manage accounts, register students, make payments, access the Proshop, and stay informed. 

  • How do I create a new account?

    Click “Create an Account”, enter your details, agree to the policies, and add students if needed.

  • How do I register for a class or camp?

    Go to the “Booking” tab, apply filters, select your class or camp, add a student, and complete checkout.

  • Can I update my account information?

    Yes. You can update personal details and login credentials in the “My Account” section.

  • How do I make a payment or view my payment history?

    Go to the “Payments” section under My Account to add or select a stored payment method. You can also view past statements and transaction history.

  • How can I filter classes or camps?

    You can filter by age, program, level, instructor, or schedule to quickly find the right fit.

  • Can customers see classes before logging in?

    Yes, if enabled by an admin. Admins can choose to allow or restrict access to view available classes and camps without logging in, while still keeping registration secure.

Perfect for Programs That Prioritize Organization and Growth 

iClassPro's class management software is trusted by thousands of youth programs worldwide, including:

  • Gymnastics training centers and rec gyms 
  • Cheer gyms and competition teams 
  • Dance studios with seasonal or year-round classes 
  • Swim schools offering learn to swim classes & private lessons
  • Multi-sport programs that offer a variety of kids based activities for the family

Whether your program is small and growing or already serving hundreds of families, iClassPro gives you tools to scale with confidence. 

Capital Gymnastics logo

Capital Gymnastics

Attaining our iClassPro parent portal system has been amazing. We used to display an HTML page or PDF that a client had to read and try to find the age specific and type of class we offered and it would not tell them if it had an opening. The parent portal allows the parent to view live classes by filtering their child's age, day they want to attend, type and description of class, and if it has an opening quickly and accurately. The instant information our new clients receive saves us hours of phone conversations and website updating. Thank you iClassPro, for providing us this amazing tool.

Jim & Cheryl Jarrett
Capital Gymnastics

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Simplify enrollment and improve family engagement. Schedule a demo today!